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this exterminator stole from me!

(20 posts)
  1. sleeplessinbrooklyn

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    Posted 9 years ago
    Thu Aug 21 2008 15:47:01
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    I had a bad feeling about this exterminator from the first two visits (see my last post about a tenants rights in choosing the PCO their landlord hires.) The whole production of the company from office to service was unprofessional. The technician arrived an hour after the 11am - 3pm estimated arrival time. He said the apartment would be safe to come back to after two hours. I came back at 7pm, went to my closet and noticed half of the jar of change I'd saved was gone. I intended to deposit it because it was filled over the brim and now it's only half full. I feel like I'm making a big deal about such a minuscule amount of money, but the monetary value is not what has me outraged, obviously. This serviceman had to have went into my closet to find it and then had the audacity to pour half of it into his pocket. What?? Was something like $20 of quarters worth it? It was so obvious. If he's crooked like this how do I know he hasn't gone through all of my personal belongings? Ugh. As if bed bugs weren't enough to creep me out.

    PS. Has anyone else used Rambug Pest Control?

  2. cb

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    Posted 9 years ago
    Thu Aug 21 2008 16:01:28
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    honey, i feel you. the first guy who came to my place came 5 minutes before the end of his time slot, was high on crack, told me he got shot in the lot next to my building in 1989 AND was drunk off his arse. all this after admitting he was drinking with his old friends down the block. needless to say...i put on a dust mask and stayed up the butt of the next guy who came!!!

  3. effinbugs

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    Posted 9 years ago
    Thu Aug 21 2008 16:45:32
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    Jeeez, that's pretty bad.

    I was suspicious after my PCO told us we could go back after an hour. The next guy the company sent (after they fired the first guy) said it should have been more like 5-6.

  4. Itchy-Scratchy

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    Posted 9 years ago
    Thu Aug 21 2008 18:35:12
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    OMG, that's horrible!! I'm suddenly so grateful for my PCO.

  5. sleepingstandingup

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    Posted 9 years ago
    Fri Aug 22 2008 0:30:48
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    If you have money missing, no matter the amount you need to COMPLAIN< COMPLAIN, COMPLAIN. Then threaten to report them to the Better Business Bureau. Tell them you want FREE TREATMENT until they are gonE!!!!!

  6. Nobugsonme

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    Posted 9 years ago
    Fri Aug 22 2008 2:42:13
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    sleeplessinbrooklyn,

    I would strongly suggest you talk to a manager of this company about your complaint regarding its technician.

    I started and run the site but am "not an expert."
  7. parakeets

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    Posted 9 years ago
    Fri Aug 22 2008 9:31:21
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    I once worked for a rug cleaning company. My company often secretly tested new employees by having them clean the rugs in an office where a $10 bill just "happened" to be left out on someone's desk. It is unfortunately common for a certain percentage of workers to pilfer, but, let me tell you, if this company has a reptuable owner, you will be doing them a favor by telling them of this employee's behavior.

  8. angie

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    Posted 9 years ago
    Fri Aug 22 2008 11:58:18
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    I agree with parakeets, you need to let the owner of this company know. His reputation is on the line and who knows what else this guy is doing in peoples homes. He is taking advantage of people in a desperate position and needs to be stopped.

  9. Snapper

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    Posted 9 years ago
    Fri Aug 22 2008 15:01:26
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    Dear Sleepless
    I, dont understand how you would leave someone alone in your house let, along in a room. The company didn't steal from you the technician alegedly stole from you. If and I mean "IF" why wouldn't you immediatly call the company and ask to speak to the owner or a manager and bring this to their attention. How would the company know if this happened if nobody calls to complain. How would you expect the company to know about the technician its not fair to them or anyone else and again "IF" he alegedly stole from you.
    I have used them in the past and I have never ever had any problems with them. The management is always more then happy to help me with any of my problems or bug issues. I have found them to be very professional.

  10. parakeets

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    Posted 9 years ago
    Fri Aug 22 2008 15:20:11
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    In my building the PCOs come in while we are all working. We are not told when they are coming in. I find out by the odor of fresh pesticides, the silica in sparkly pesticide dust just laid down, and sometimes I see the receipt for the superintendant that they were there. But they come in unannounced! This is not quite legal, but I'd rather have them treat than not treat. If they had to ask before they came in, I'm sure some tenants would say no, and then we'd have even more bedbugs than we do. So I do understand why people might not be there when the PCOs come in. Pesticides can kill. We trust our PCOs with things of far more value than jars of coins, we trust them with our lives. Too bad this one was untrustworthy.

  11. Snapper

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    Posted 9 years ago
    Fri Aug 22 2008 15:56:12
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    Dear Parakeets,
    Again, your blaming the company for an individual who alegedly stole. The point I was bringing out was that she was blaming the company where she should be blaming the tech. and for not even reaching out to the company that very same day and informing them of this. How would the company know if the company wasn't informed of this matter. I live in building also and the super always,always goes with the exterminater to each apartement I know this for a fact that they will not go into apartment unless escorted around espcially, a bedbug treatment.

  12. sleeplessinbrooklyn

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    Posted 9 years ago
    Fri Aug 22 2008 16:07:47
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    Snapper - 2 minutes ago  » 
    Dear Parakeets,
    Again, your blaming the company for an individual who alegedly stole. The point I was bringing out was that she was blaming the company where she should be blaming the tech. and for not even reaching out to the company that very same day and informing them of this. How would the company know if the company wasn't informed of this matter. I live in building also and the super always,always goes with the exterminater to each apartement I know this for a fact that they will not go into apartment unless escorted around espcially, a bedbug treatment.

    Snapper, I was there to greet the technician when he arrived and I did call the company as soon as I noticed the missing items. (Yet to get a call back.) So I then called my super who hired the PCO and he is following through with the problem. I'm not blaming the company for the theft. There were other instances in which the office wasn't on top of things--not that they're bad immoral people like this technician seems to have been--I just found the production of their office is a bit careless (ie. never faxed papers they were going to, taking a week plus to call me back, the phone reception I've experienced) and can't help but associate that with perhaps careless treatment of my apartment. I'm glad to hear, however, that you've had a positive experience with them in the past.

  13. buggyinsocal

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    Posted 9 years ago
    Fri Aug 22 2008 16:13:20
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    Snapper,

    A lot of us are not allowed to be inside while the PCO treats our apartment. PCOs have safety equipment to protect them from exposure to the chemicals /conditions used during treatment. My cat and I both had to be out of the apartment during the chemical treatment and for several hours afterwards. In addition, nobody, including the PCOs were inside during the thermal treatment. PCOs only went in for brief periods of time to monitor the temperature, from what I understand since, I wasn't here during treatment.

    I'm sure it depends on the particular treatment used by a particular company; however, in many cases, non-employees cannot be on the premises during treatment. This was true for me and for my landlord, who was certainly on the property during treatment but was not inside my unit at all.

    I agree that telling the company is an important first step; my evaluation of the professionalism of the company would be based in part on how they responded when the company was made aware of the situation. I agree with Parakeets that really smart companies would at least go through the process of trying to assure that their workers are ethical. After all, the problem from a consumer's perspective is that I could call a company, say that my belongings had been stolen, the company could say that they'd taken care of it, when really the company had done little more than move that technician to another house. As a consumer, it's hard for me to know that the company really takes that seriously. I don't think that Sleepless is doing anything wrong by posting about her/his experiences here, although I also agree Sleepless should follow up by reporting the theft to the company to give the company a fair chance to deal with the problem.

  14. Snapper

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    Posted 9 years ago
    Fri Aug 22 2008 16:16:24
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    dear sleepless,
    I find it hard to believe that this company or any company wouldn't jump on top of it right away because, it only hurts their reputation and as I read there was $20.00 missing and I dont know of any company or this company that would jepordize their name over this amount. Now a days $20.00 is nothing you can't even go to see a movie with out spending over a $100.00. I know they are the type that always aim to please their customers over the littlest things. I know if was me I wouldn't leave it in the supers hand I would call up and ask to speak with the owner of this after all it now the end of August and you posted this in Aug 8th......

  15. Winston O. Buggy

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    Posted 9 years ago
    Fri Aug 22 2008 17:35:39
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    Ease up a bit snapper, and let sleeplessinbrooklyn work this out. BTW the Aug 08 denotes the year not the day. Most companies require management personnel or at least the person who grants them access to accompany them into a vacant apartment. Many companies also conduct preemployment background checks as well. But yes there are times that a tech may have to be there alone because of the nature of the application.

  16. monroe

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    Posted 9 years ago
    Fri Aug 22 2008 21:35:05
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    Most reputable companies DO have the policy that management personnel be present when applicators are servicing without the occupants being present. On a further note, I seriously doubt you would WANT your cat present in the space when the temperature reaches 120 degrees Fahrenheit or so, much less yourself, nor the technicians, monitoring the progress from OUTSIDE the treatment area. Certain things make sense, some things don't. There is a reason there are professionals in this realm, amateurs are just that.

  17. Snapper

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    Posted 9 years ago
    Fri Aug 22 2008 22:28:07
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    Majority of your companies do tell you to empty out all your closets,draws,take all books off bookshelves and put them in plastic bags, strip down the bed and any curtains/blinds and get them all washed in hot water .... leaving the room empty when getting treated for bedbugs and there are several and I mean several ways of treating bedbugs but, there are steps that have to be followed prior to the exterminator coming. sooooo ...question is here why wasn't the room emptied out for proper treatment and from what I do understand this company will not treat unless escorted by a super or have someone present and will not treat the apartment unless properly prepared sooooo.........I think this is a dead issue and trying to slander someones business... If there is a problem one should always confront the owner head on. Instead of going on an internet but, this is just my opinion ...

  18. sleeplessinbrooklyn

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    Posted 9 years ago
    Sat Aug 23 2008 1:15:37
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    Because the appointments have to be made through my management company first. I'm only told the time of the appointment and to prep accordingly. The company did not ask that a super be present. I'm told I can return three hours after the start of the treatment (that the treatment will take an hour and two hours later the pesticides will dry and safe to live in.) Every room was stripped (carpets, curtains, cushions), surfaces wiped, thorough vacuuming, etc. etc. And that's exactly the issue: that a hall closet in the apartment, which was not treated, was opened and an item was taken. My intent was not to be malicious or spread fallacies. I was curious to see if this was a freak incident (and I'll clarify, on the part of the technician) or if others had successful experiences with this company's bedbug treatment process if my landlord chooses to use them to further treat the building. I appreciate everyone's advice in handling the situation. It's comforting to know I'm not the alone in dealing with these pests.

  19. omisbliss

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    Posted 9 years ago
    Sat Aug 23 2008 1:48:29
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    Snapper, not sure why you're getting so bent out of shape over this. Every company i called told me no one was to be on the premises during treatment. Pesticides used are very potent and we are not euqiped as they are with the masks they wear for protection. Furthermore, their are exterminators that want you to leave everything as is and not disturb anything before they inspect. Nothing is to be bagged.

  20. Nobugsonme

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    Posted 9 years ago
    Mon Aug 25 2008 0:16:35
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    Snapper - 2 days ago  » 
    If there is a problem one should always confront the owner head on. Instead of going on an internet but, this is just my opinion ...

    Snapper,

    Sleeplessinbrooklyn clearly stated (a while back): "I did call the company as soon as I noticed the missing items. (Yet to get a call back.)"

    You have clearly expressed your opinions on this issue repeatedly.

    So, with all due respect, why not give it a rest?


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