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Here what happens when you buy the "best" encasement product - Protect-A-Bed

(3 posts)
  1. badbadbug

    Joined: Jul '14
    Posts: 11


    Posted 5 years ago
    Fri Jul 25 2014 17:04:01

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    So I have the bed bug problem for about 2 months now. I am not going to get into the details as only the people who has this problem understands. And most of the people here has or had already this problem. Just bad.. Only bad..

    I have been reading this forum since the first day of my problem. Thank you all for your sharing and passing the information. Very helpful and encouraging...

    I've never thought that I was going to write here as I don't do forums a lot. But today, I feel like, I need to share this. I am so angry and disappointed.

    I had already 4 treatments. My last treatment was 2 weeks ago. I purchased the full set of bed, spring box and pillow enchantments from Protect-a-Bed company. That is because their products are claimed over the internet as the best product in the market - even here. Today I was checking my bed to see any signs of bugs, and bam! I realized that the zip of the bed encasement was broken. And then I saw a black dot just next to it.. And... Alive bed bug just under the bed, close to this opened part of the zip.. All happened in 2 minutes. This was the first alive bed bug I have seen after a month. So you know how It feels... Actually just emptiness for a while.. Then disappointment.. Then anger... Because this product was famous with its zippers!!!

    Of course, first thing to do was calling the Protect-a-bed company. I talked to 4 different people, was being forwarded person to person.. I was not even asked for my full name or my order number once. Only the person asked my name was the last person, who wanted to say my name before her closing sentence: " (my name here), we cannot do refunds, we only do replacements"

    What the f-word I am going to do with the replacement after spending all this money, effort and time? What the f-word I am going to do with a newer product, which I really do not want to see in my life again??!

    Here are some pictures taken from today attached.

    Cheers all!

  2. bed-bugscouk

    Joined: Apr '07
    Posts: 18,188


    Posted 5 years ago
    Fri Jul 25 2014 18:52:25

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    If you do have reason to call them again please say "David Cain says he did not think his impression of you could get any lower but amazingly it has". Sorry folks but there are blood sucking ecto parasites and there are bedbugs.

    Shame on them and much more of this sort of thing and I think it's time to make sure they is an archive of such issues or the FAQs better reflect these issues.

    David Cain
    Bed Bugs Limited

    I am happy to answer questions in public but will not reply to message sent directly or via my company / social media. I am here to help everyone and not just one case at a time.

    In accordance with the AUP and FTC I openly disclose my vested interest in Passive Monitors as the inventor and patent holder. Since 2009 they have become an integral part in how we resolve bed bug infestations. I also have a professional relationship with PackTite in that they distribute my product under their own branding. I do not however receive any financial remuneration for any comments I make about pro
  3. P Bello

    Joined: Nov '11
    Posts: 4,863


    Posted 5 years ago
    Fri Jul 25 2014 23:07:18

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    Dear bbb,

    A few comments/questions for your consideration:

    > Is the warranty of this product available for review prior to purchase?

    > Product defects are possible and a reality across many classes and varieties of products. If these folks published warranty is in fact to provide a replacement product then, it is what it is?

    > Are we to assume and believe that this failed zipper was the lone factor responsible for the presence of the live bed bug found?

    > If bed bugs are a concern then the installation of an encasement is still warranted. As such, the provision of a replacement product would be of benefit in the long run anyway.

    > Have any of the zippers been found to be defective on any of the other such products present in your home?

    Sorry this happened to you but with suitable effort your bed bug problem can be successfully remediated.

    Good luck ! pjb

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