Got Bed Bugs? Bedbugger Forums » Bed bug pest control firms (PCOs), Bed bug k9s, etc.

Co-op looking for PCO for combination approach

(28 posts)
  1. saddened

    newbite
    Joined: Sep '14
    Posts: 13

    offline

    Posted 4 years ago
    Sat Feb 14 2015 14:07:09
    #



    Login to Send PM

    Hello:

    I have searched this board and am unable to find a comparable post.
    I am seeking a PCO for bed bugs for our building in Harlem.
    Several connected units have had ongoing infestation despite chemical treatments of individual apts. Those treatments failed to correct the problem. For us, the problem persists in units which are challenged by the necessary labor/prep for chemical treatments. In particular, we have an elderly disabled person whose apt is saturated with belongings. His is located at the center of units that were reporting or continue to report infestation. (My unit - which is attached - appears to have been clear of all specific evidence for the past 90 days but I have continued to spray monthly, and have occasional welts on my skin. All the other units attached to his - including mine - are seeking inspection and treatment if necessary.)
    We are looking for a company who would be open to using heat or some other treatment that releases the occupant from the responsibility of prep work for those who are unable to perform. But we are also hoping to keep costs down by doing less expensive/more standard treatments for able-bodied occupants.
    The board president has requested for me to get quotes and recommendations for various services so that we can find a company with a great track record who is right for us.
    If you are a PCO on this board I would love to hear from you. If you have had an excellent experience working with a PCO on this type of problem, I would also love to hear your referral. If any of this sounds ignorant or confused, I apologize in advance. Thank you.
    Best wishes,
    S

  2. Richard56

    oldtimer
    Joined: Jul '10
    Posts: 2,223

    offline

    Posted 4 years ago
    Sat Feb 14 2015 14:20:23
    #



    Login to Send PM

    You are lucky to have one of the best in your area. His name is John Furman and he posts here under the name KillerQueen. Not sure if he uses heat but you should talk to him and get his take. His website is:

    http://www.bootapest.com/

    Good luck.

    Richard

  3. Richard56

    oldtimer
    Joined: Jul '10
    Posts: 2,223

    offline

    Posted 4 years ago
    Sat Feb 14 2015 14:29:05
    #



    Login to Send PM

    Another recommendation would be Paul Bello who posts here under "P Bello" . He's kind of a uber bed bug consultant and I'm sure he could direct you to the right people. His website:
    http://www.pest-consultant.com/

  4. Richard56

    oldtimer
    Joined: Jul '10
    Posts: 2,223

    offline

    Posted 4 years ago
    Sat Feb 14 2015 14:42:51
    #



    Login to Send PM

    You might also want to look into this which might be a good investment for your co-op.

    http://www.bedbugsupply.com/zappbug-room-bed-bug-heater.html?gclid=CO_vxv6X4sMCFW5o7Aod1G0A4g

    That said, I would first Choose a PCO and then discuss with them if the room heater would be a good adjunct to their service.

    Richard

  5. saddened

    newbite
    Joined: Sep '14
    Posts: 13

    offline

    Posted 4 years ago
    Sat Feb 14 2015 15:02:15
    #



    Login to Send PM

    Thank you for all of this. And please keep it coming!
    I've been having a hard time contacting Boot-A-Pest. I think they might be very busy - and hopefully aren't just wary of my confusion. Definitely have only heard great things so far.
    Paul Bello sounds like a good idea too.
    I'm not sold on any one particularly strategy - am just kind of guessing. But I do know that some of my neighbors *cannot* do the prep work. We have gotten social services to help out. But that process seems to be too slow to keep up with the labor needs of chemical treatments.

  6. Richard56

    oldtimer
    Joined: Jul '10
    Posts: 2,223

    offline

    Posted 4 years ago
    Sat Feb 14 2015 15:34:48
    #



    Login to Send PM

    If you do a search here under "NYC Thermal" and "NYC Heat" you will find a few threads. The name "AAA Superior" has come up several times, but not sure how recently. I think you're on the right track with some combination of heat and chemicals. Not sure if your monthly spraying is counterproductive to the situation as a whole.

    Richard

  7. saddened

    newbite
    Joined: Sep '14
    Posts: 13

    offline

    Posted 4 years ago
    Sat Feb 14 2015 16:13:34
    #



    Login to Send PM

    Thanks! I am trying to avoid hazards for the building by pulling someone off the internet. Hoping to get someone with a good track record.

    I'm pretty sure our monthly spraying was counter-productive in more ways than 1. While I'm reasonably convinced (though not certain) that we got rid of them in my unit, my friend who was helping me spray felt really sick - despite using a gas mask - last time we did it. I don't want us to "self treat" anymore. That said, the reason we did it is because the building's previous PCO wasn't giving us any improvement whatsoever, and a number of their decisions seemed kind of mysterious relative to what other practitioners were saying. ...And we started out with DE which was harmless, but then slowly moved up the spectrum of toxicity over the months before seeing improvement.

  8. KillerQueen

    oldtimer
    Joined: Mar '08
    Posts: 4,271

    offline

    Posted 4 years ago
    Sat Feb 14 2015 16:56:23
    #



    Login to Send PM

    Hello Saddend,

    Send your number directly to my email so I can contact you. The message you left (too long - just leave name and contact info) this morning was cut off so I didn't get your full email address or phone number to call you back. I'm guessing your email went into my spam folder and I deleted it, sorry.

    Just send me a contact name and number and I'll reach out to you. email to - bedbugwarrior at yahoo dot com.

  9. ashp

    newbite
    Joined: Jan '15
    Posts: 16

    offline

    Posted 4 years ago
    Sat Feb 14 2015 18:15:28
    #



    Login to Send PM

    I would HIGHLY, HIGHLY recommend Bravo Exterminators.

  10. Winston O. Buggy

    oldtimer
    Joined: May '07
    Posts: 1,489

    offline

    Posted 4 years ago
    Sat Feb 14 2015 23:32:56
    #



    Login to Send PM

    Please keep in mind that at some point in your bed bug resolution some work and declutter as no treatment alone will resolve your situation.

  11. saddened

    newbite
    Joined: Sep '14
    Posts: 13

    offline

    Posted 4 years ago
    Mon Feb 16 2015 19:26:32
    #



    Login to Send PM

    Thank you for all of this. So far things are looking very expensive indeed.

    Winston, I can and have done my own prep work. But the man above me is not mobile. The lady above him has 3 kids (in a small apt) and is totally burned out on dealing with this for 10 months. We need a company that has another approach.

    I'm not sure if the heat chamber will do us much good because again some able bodied person needs to get the stuff in and out of it. We also have no place to store it. Thank you for the suggestion.

    I will try Bravo and Paul Bello. All relevant ideas welcome!

  12. bed-bugscouk

    oldtimer
    Joined: Apr '07
    Posts: 18,188

    offline

    Posted 4 years ago
    Tue Feb 17 2015 16:35:33
    #



    Login to Send PM

    Hi,

    I would actually suggest you look at this in a different way. You know what the aim of the exercise is, i.e. to eradicate and put best practices in place so why not conduct a quick invitation to propose solutions.

    There are many aspects to a good and complete bedbug program which can get overlooked in the moment of rushing to fix the current issue. A long term solution shoudl be based on:

    • Reactive phase - to investigate and fix the issue you have today.
    • Educational phase - lessons and facts need to be learned and communicated.
    • Proactive phase - the steps and procedures you put in place to ensure the issue never gets that bad again.

    The more forward thinking specialists do this through a variety of tools such as:

    • Clear and complete websites - I actually run a few micro portals for clients.
    • Clear and simple written materials - manuals and books to help people work through the issue.
    • Post treatment monitoring - to detect issue before they can spread.
    • Standard internal procedures and protocols - like all issues things work better when you are in control and know what to do.

    In some companies putting these best practices and tools in place is done externally as with the IBBRA where members can access educational material centrally so they know they are working to the highest standard.

    I would however still recommend that you ask people to look at your case and provide a project plan for how you deal with this. I have done similar projects in London for Housing Associations where repeat chemical treatments have allowed things to get completely out of control before we are called in. What has always worked best is quickly getting to a position where we can work together with our clients in partnership rather than the typical supplier and customer approach.

    If you want to have a chat on skype to see what i would consider best practice so you have a system and scale to score them against let me know.

    Hope that helps.

    David Cain
    Bed Bugs Limited

    I am happy to answer questions in public but will not reply to message sent directly or via my company / social media. I am here to help everyone and not just one case at a time.

    In accordance with the AUP and FTC I openly disclose my vested interest in Passive Monitors as the inventor and patent holder. Since 2009 they have become an integral part in how we resolve bed bug infestations. I also have a professional relationship with PackTite in that they distribute my product under their own branding. I do not however receive any financial remuneration for any comments I make about pro
  13. P Bello

    oldtimer
    Joined: Nov '11
    Posts: 4,863

    offline

    Posted 4 years ago
    Wed Feb 18 2015 14:12:12
    #



    Login to Send PM

    Dear sad,

    I'm looking into the information sent and will be back to you soon.

    pjb

  14. saddened

    newbite
    Joined: Sep '14
    Posts: 13

    offline

    Posted 4 years ago
    Mon Feb 23 2015 14:51:49
    #



    Login to Send PM

    David,
    Thank you so much for this detailed response. I am in touch with Paul Bello and we are working on putting the likes of what you describe into place. Though I still believe we will need to find a PCO company to deal with the short term. That is mostly because I don't think many residents in my building will read the lit or follow instructions carefully. (Some tenants and even some shareholders don't pay rent, don't treat the building well and so on.)

    I do have to propose everything to the board. While I have permission to find people to work with and some influence on the decision, ultimately everything will have to get past the 4 other members. Along those lines, I'm totally interested in any advice you would have. The more well rounded and credible I am, and the better my proposals are, the easier it will be to get the board to act quickly.
    Thanks again!

  15. bed-bugscouk

    oldtimer
    Joined: Apr '07
    Posts: 18,188

    offline

    Posted 4 years ago
    Mon Feb 23 2015 15:10:41
    #



    Login to Send PM

    Hi,

    My reason for suggesting an open tender situation and outlining that the way that I did is precisely because most of the US industry does not think along the lines that I have outlined to you. Please have a good read of what I have said and look at my other online resources.

    I know your situation well, I have worked for London's largest social housing provider for many yeas and what you need is not a new "bug guy" with the same old spray and prey approach wrapped up in a different logo you need a long term sustainable solution.

    The closest you have in the US to what we do is accessible through the IBBRA as they already have the educational materials formatted and available.

    I would hate to see you back here again in 3 - 6 months because the solution you have been provided is not actually what you need to be working on long term.

    David

  16. KillerQueen

    oldtimer
    Joined: Mar '08
    Posts: 4,271

    offline

    Posted 4 years ago
    Mon Feb 23 2015 17:24:19
    #



    Login to Send PM

    Yes, that's it. The US once again is light years away from anyone else in the battle against bed bugs. NOT!

    Give everyone bed bug literature and your multi unit bed bug building problem will be solved.

    See you in next universe.

  17. bed-bugscouk

    oldtimer
    Joined: Apr '07
    Posts: 18,188

    offline

    Posted 4 years ago
    Mon Feb 23 2015 17:33:53
    #



    Login to Send PM

    John,

    That is not what I wrote but thanks for illustrating that your misconceptions prevent you from advancing. Hopefully your post will illustrate my point to the co-op and also have the added bonus of reducing their cancer risk.

    David

  18. Nobugsonme

    your host
    Joined: Mar '07
    Posts: 22,265

    offline

    Posted 4 years ago
    Mon Feb 23 2015 23:51:25
    #



    Login to Send PM

    KillerQueen and David,

    Answering the OP's questions is fair game but please do not snipe at each other (civility, per the forum rules).

    I started and run the site but am "not an expert."
  19. P Bello

    oldtimer
    Joined: Nov '11
    Posts: 4,863

    offline

    Posted 4 years ago
    Tue Feb 24 2015 9:32:16
    #



    Login to Send PM

    Thanks Dave, but I got this one . . .

  20. Nobugsonme

    your host
    Joined: Mar '07
    Posts: 22,265

    offline

    Posted 4 years ago
    Tue Feb 24 2015 22:43:56
    #



    Login to Send PM

    P Bello - 13 hours ago  » 
    Thanks Dave, but I got this one . . .

    The OP's last post made it clear input from David was also welcomed.

    I hope that all three experts will address the OP's questions and refrain (or not), but refrain from engaging with one another.

  21. saddened

    newbite
    Joined: Sep '14
    Posts: 13

    offline

    Posted 4 years ago
    Thu Apr 9 2015 21:52:01
    #



    Login to Send PM

    I don't have any control over the board in my building. I would love to have gone the consulting route, but the building can't be bothered. What they want are reputable companies who will give price lists to us. What I want is a company who will stress the cruciality of inspecting adjacent units. We are not going to be able to go with *the* most expensive companies. But If I could present them with 3 excellent mid-priced companies who had distilled written explanations of their services, it would convince them of a "fair" price.
    I thought I had narrowed it to 2 companies, but one of them is flaking out and trying to provoke an argument on email. It's too bad because I had thought that company had good approaches, but I know my building will not be able to deal with attitude, and I don't want to be the one who leads us into additional conflicts.
    The real problem right now is that several units are requesting inspections. The building wants to start the process in the next day or two. I am waiting for info from one good company, and the other as I stated, I'm starting to think, is not a good idea. I would like to get 1-2 more, so that the building can choose approach/method/costs and so on.
    Please let me know if you have any leads. I have called 20 companies already, and have had problems getting calls returned quickly, or finding copanies that offer a spectrum of treatment options. I would rather hear from PCOs directly who offer something like what I describe.

  22. P Bello

    oldtimer
    Joined: Nov '11
    Posts: 4,863

    offline

    Posted 4 years ago
    Fri Apr 10 2015 8:52:18
    #



    Login to Send PM

    OK, let me get this straight:

    > It's been nearly two months since your search for a suitable pest professional vendor as per the posts on this thread. However, the existing bed bug problem at your building has been going on for much longer than that. In September 2014 you posted that your infestation was four months old which makes it nearly a year by now.

    > You've contacted twenty companies, narrowed it down to two, and one of the two now seems to be backing out or has become disinterested for whatever reason.

    > Your building board folks need to understand that even though there are many companies that service the Metro NY area, that any of these companies that are worth a flip are already busy servicing their other customers for at the terms and pricing level they require.

    > My guess is that if you cannot find a vendor willing to take on the work at your building that there are issues and parameters present under which no pest pro wants to do your work.

    > As time moves forward, left unchecked the bed bug problem at your building is only growing worse and will require a greater effort.

    > Time is marching on and so are YOUR bed bugs. You guys need to decide upon a suitable course of action and implement it as soon as possible.

    Good luck ! pjb

  23. Richard56

    oldtimer
    Joined: Jul '10
    Posts: 2,223

    offline

    Posted 4 years ago
    Fri Apr 10 2015 9:08:43
    #



    Login to Send PM

    saddened: he real problem right now is that several units are requesting inspections. The building wants to start the process in the next day or two.
    --------------
    I didn't get this part. The more units you inspect the better for the entire process, so why is this aa problem? And as Paul said, in the end, you get what you pay for. So unless the building is going to attempt this themselves, they really have to pony up for proper treatment or things will just get worse. Coop? Condo? Can't they just do some sort of monthly assessment and put it toward the problem?

    I mean if the roof was leaking, the building would somehow come up with the money right? Well, the roof is leaking!

    Richard

  24. saddened

    newbite
    Joined: Sep '14
    Posts: 13

    offline

    Posted 4 years ago
    Fri Apr 10 2015 9:46:24
    #



    Login to Send PM

    Dear Paul,

    There's no rejection going on. Sometimes I get on the phone and sometimes not. But there's just a backing off from giving prices. And the board won't move without prices.
    The reports are all only a few days old. When I contacted you everyone was 'saying' issues were resolved.

    Richard - I was just saying that our problem is time. We want to do this right away and pcos seem hard to get in touch with.

  25. bed-bugscouk

    oldtimer
    Joined: Apr '07
    Posts: 18,188

    offline

    Posted 4 years ago
    Fri Apr 10 2015 10:25:34
    #



    Login to Send PM

    Hi Saddened,

    As a sector not everyone is fully adapt at clear and concise communication of the facts , costs and parameters which is a shame. There are models out there with companies who have done all the homework and understand why its important to have some standardisation in what you do.

    I am sure you when you find these companies they will be better positioned to reply in the way that meets the needs of all parties. I would again encourage you to look at something like the IBBRA as a source of companies who should have already moved into a more controlled phase in building their businesses and are thus better suited to meet your needs.

    Its a shame we don't have a NYC partner as they would have the tools but its probably too complex to look at our NY state partner in this case as travel to site may make it cost prohibitive.

    David

  26. AbsolutelyFreaking

    oldtimer
    Joined: Sep '12
    Posts: 1,720

    offline

    Posted 4 years ago
    Fri Apr 10 2015 20:51:29
    #



    Login to Send PM

    bed-bugscouk -  » 
    As a sector not everyone is fully adapt at clear and concise communication of the facts , costs and parameters which is a shame. There are models out there with companies who have done all the homework and understand why its important to have some standardisation in what you do.

    David,

    I’m curious as to what you are saying here. . .

    Are you saying that a company can follow a model and quote a consumer a complete and comprehensive price over the phone without ever inspecting the property to see how bad the infestation is? If that were so, wouldn’t this model have to take into consideration any and all various scenarios/factors for their pricing to be accurate?

    Wouldn’t it be better for a company to come and do an actual inspection (especially when a multi-unit complex with common and amenity areas is involved) so they could see (1) the level of infestation; (2) how many units are infested; (3) the level of cooperation the company would get with prep; and (4) how long they think the actual work will take . . . especially in this instance where the OP (and her Board) is wanting a variety of treatments and not just one type of treatment?

    bed-bugscouk -  » 
    . . . . I would again encourage you to look at something like the IBBRA as a source of companies who should have already moved into a more controlled phase in building their businesses and are thus better suited to meet your needs.

    From my understanding from what the IBBRA is, in my view that seems just a tad bit unethical. It is my understanding that they charge a company a “membership fee” to become a member and then they refer consumers to these members. So is there any way that they even know if these companies are any good at bed bug remediation, or will they simply refer consumers to them because they paid the membership fee?

  27. bed-bugscouk

    oldtimer
    Joined: Apr '07
    Posts: 18,188

    offline

    Posted 4 years ago
    Sat Apr 11 2015 3:30:20
    #



    Login to Send PM

    Hi ABs,

    When someone calls us and asks for help we can listen to what they are dealing with and work out likely costs based on what they tell us. We have fixed costs and hourly rates for all aspects of our service and the experience to know how long things usually take. We can also explain those costs and justify why we charge what we do based on overall efficiency and results.

    Yes a job maybe bigger upon inspection or more complex when all the facts are in but having explained the structure of what we do the client appreciates based on what has been explained to them why a case is more complex or will cost more. Oddly enough it may be common to be 10% out but it's rare to be 100% out on cost on large projects such as this.

    I am not sure where you get that understanding of the IBBRA from but it's naive at best, and particularly for two reasons. 1 members get access to tools for education and communication which really help with these kind of building projects which help negate the future need to treat through enhanced awareness. 2 companies are vetted and screened to make sure that they do deliver solutions, in this ways it's not like a cartel system where those on the list must do things by the central edict.

    In the case of the IBBRA I am aware if a few people who were members who are no longer as a result of the organisations decision. I have long said there is no value in a club you can't be removed from and having sat through one conference presentation on service quality and ethics from a CEO of a company who 1 month before had a technical caught "playing in" a clients underwear draw I am not so keen to support all programs. In this case despite the fact the incident was in NY I met the person a while later because she was a journalist. To be 100% clear the US company knew that fact before the case was taken on and yet the technician felt that behaviour was acceptable. So yeah another presentation I walked from because I don't think it would have been fair for me to ask an open question on that subject given I was more aware if the facts and why the speakers presentation was hypocritic.

    So no it's not a referrals club is a Resource Authority where members access more than just customers they also have unique tools.

    I think what the OP is encountering from some companies is the "too busy" syndrome where they feel they have enough work and therefore don't need to do the groundwork on systems and clear quoting because they are busy already. My philosophy differs from this and unless you have a stable foundation to build a business on it gets wobbly very quickly. I would rather over document and over educate so the customer appreciates our expertise rather than attempt to declare it 100 times to them so they don't question it.

    I also don't see why they would need Lou, Richard Naylor and myself on the scientific advisory board if all they did was refer people to suppliers.

    Hope that clarifies.

    David

  28. P Bello

    oldtimer
    Joined: Nov '11
    Posts: 4,863

    offline

    Posted 4 years ago
    Sat Apr 11 2015 8:47:10
    #



    Login to Send PM

    (Dear saddened, skip to the note addressed to you below, thanks !)

    Hmmm . . .

    Here's where I agree:

    > Experienced & competent pest pros know their business and are able to provide an estimate with which they may be able to "live with" should they decide to take on the job. They might also state that this is "an estimate" which may be subject to changed based upon the actual conditions and work needed.

    Here's where my position is "not so much":

    > There is also the "supply & demand" factor which was eluded to previously. Simply stated, nearly all NYC pest pros are darn busy these days. As such, they can choose their customers just as the customers can choose them. For example, our NY office telephone system counted over 1,500 customer calls per day and we had as many as ten people answering calls and ten sales folks.
    Just ask any of the NY based pest pros who participate here about the supply & demand factor. They'll likely tell you that there's as much work as they can handle if not more. It is what it is.

    > "Business Model Stuff": Some folks seem to think they've "cornered the market" on being clever regarding bed bug work and/or know how to do things much better than everyone else of the global industry, especially the US Industry. They haven't. US pest pros have their own business models and they do what works for them. The simple fact that business models may be different does not in and of itself make them wrong. However, to assert that one's own business model or perspective is the only correct way to do or view things is inherently flawed and any person who's ever taken a true-false type test where the words such as "always, never & only" are included logically know this already.

    > "Vetting": If calling pest pros from around the country to solicit an annual fee can be called vetting, then yeah they're vetted. Seriously.

    > Incidents: An incident where a technician allegedly was doing something he shouldn't have been doing in a customer's home was referred to above. Why? How are such comments helpful on this forum? Techs are humans and subject to errors. No manager or business owner can be held totally responsible for every action of his/her employees every minute of every day. Such circumstances/incidents might occur just as easily in the UK as elsewhere. However, the unfortunate actions of one individual do not condemn an entire company or industry.

    Unfortunately, none of this has much to do with what the Original Poster, saddened, is seeking assistance with and has served to derail the thread to an off topic track.

    Dear saddened,

    The FAQs and other articles present tips on how to select a pest pro which may be of help to you and your condo board. Note that there are many well qualified pest pros serving the Metro NYC area from which you can choose.

    Of concern is that so much time has elapsed since you first requested assistance that if in fact you do have a bed bug problem, it's likely growing worse.

    As such, my advice is that you take action and make a decision. It seems that you may be asking your pest pro candidates to either do too much or to do things that they may not wish to or normally do under the parameters of their own business practices.

    Overall, you should seek a vendor with which you feel most comfortable and can trust to do the work you desire. However, know that it will likely be difficult to find such a vendor that will do the work exactly as you wish, on every facet as you wish and for the pricing you wish.

    Good luck, I hope you're successful in your search and that your bed bug troubles are soon over !

    [admin note: suggestion to contact a poster who participates here anonymously under a pseudonym for a pest control quote deleted -- I will ask said poster if s/he wants it returned to this post]

    Best wishes ! pjb


RSS feed for this topic


Reply

You must log in to post.

297,194 posts in 50,136 topics over 155 months by 21,918 of 22,413 members. Latest: Peachyy92, Bigworm, Cain69