Fantastic Customer Service from PackTite(7 posts)
I just wanted to say a few words about my PackTite and David James. I've had my Packtite for about a year and a half. I bought it after a scare that luckily turned out to be unfounded. But, before I spent $350.00 to have my home thoroughly inspected by a PCO and a bug sniffing dog and got the all clear, I lived for about 10 days believing that we did indeed have them. I sympathize greatly with people that are dealing with this, just thinking I had them pretty much caused me to have a nervous breakdown. I'm sadly not kidding.
But, it opened up my eyes and I decided the best thing to do was to be as proactive as possible to try to prevent it from happening for real. I bought mattress encasements, "painted" every crook and cranny of my house and cars with DE, spray my shoes with rubbing alcohol when I get home from being out; if I sat in a chair, all my clothes go in the dryer. When my husband comes home from work, he changes by the door and I bag all clothes before washing them in hot water. My daughter brings home as little as possible when she comes home from college. But, what do you do with things she needs, like her books?
That's where my wonderful PackTite comes in. I PackTite everything that cannot be washed or run through a hot dryer. When she comes home for the weekend, everything goes in the PackTite. When I go clothes shopping, it all goes in the PackTite before it goes in our bedrooms. Same thing with any kind of bedding, shoes, bras, books, rugs, etc. I have never had a single thing ruined. Throwing brand new clothes in the hot dryer would worry me. They come out of the PackTite just like they went in and I feel so much better knowing that they're "safe". Think about how many times you've bought clothes, thrown them in your room to try on, then decided to return them. Now imagine if someone with a bb infestation did that. Yeah.
I use the temperature probe and feel very confidant that everything reaches the recommended temperature. Sometimes, if I have a bit more in there than usual, I will run it for a little longer than 4 hours, just to be sure. Once again, never anything ruined. I also have never had it overheat.
Now on to their customer service. One of the plastic hinges on my support bars broke. I emailed them on a Saturday and got a response from David James almost immediately. He informed me that they no longer use the plastic and that I could send in the metal rack for repair or they could send me a whole new one with metal hinges so I wouldn't be without it. Since I use it everyday, I was thrilled with that option. I didn't have to send in anything, dig out any paperwork, nothing. Just no problem, a new rack is on it's way! What company does that nowadays? That is called taking care of your customers!
Sorry to be long-winded, but I needed to let people know what a fabulous product PackTite is and that in the event you do have a problem, they WILL take care of you. So, thanks again David, for your help. And a big thank you for making these products that help make all this easier. You're a godsend to a phobic parasitic bug hater like myself!
Thanks for sharing your experience.
There are a lot of happy Packtite users here-- I'm one too!
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Thanks for the kind words about Packtite, hard to believe we are getting close to having sold them for four years now.
Hi! Just letting you know I received my new metal rack today, August 3rd. So in less than one week, my PackTite is as good as new. Thanks again for the awesome customer service and great product!
I just realized in my first post I referred to "every CROOK and cranny". Now, I'm pretty sure I've heard it said that way before, probably a regional thing, but I do know it should be "NOOK and cranny". Ay yi yi!
I just would like to chime in and say I've also gotten very good Custumer service from Packtite from the Allergy Guy where I got mine since I'm in Canada
So far (you can read my horror story elsewhere) it's the only thing that has worked for me
a Packtite big enough to put a couch and a bed would be awesome, it's a crazy idea, but if the tent part was larger and you had another blower at the other end it could work
I'm saving up for my new vehicle the "Insect Inferno" truck (just joking, but it would be great to rent as a moving van if there were trained people with it). I think David Cain's tested it...
I've had great customer service (call back same day). Anyway, I have both the packtite and closet. One of the things I love about the closet is that if the heating unit breaks, there is a same day fix for under $50.00 (one the warranty is out). Mine broke as I was heading out of town and I wanted it up and running when I got back so I just ran out and got the part. I'm not going to give anymore details because last time I said something, it sounded like one or two folks tried to construct their own closet.
With fewer "parts", it's about the only thing that would break. I do think the hanging racks make a huge difference. It's nice in the winter to just throw a coat in.
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