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Beyond Pest Control Is A Scam, Need Lawyer or A Tommy Gun.....
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bosstone39
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Posted 3 years ago
Fri Apr 16 2010 0:27:17
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I hired Beyond Pest Control. they charged me $900 bucks for a 1 bedroom apt. They came, did their thing (for 1 hr and 30 min)... it didn't solve anything. They told me they had a 90 day guarantee. So I called them back and said "hey guys, still being bitten" so they came back to respray and made me pay them $55 bucks and then were only in my bedroom (not the rest of the apt) for 15 min.
Needless to say didn't solve a thing. I hired a new PCO who came and charged $650, spent 3 hours in my bedroom ripping everything apart and found the infestation in my bedframe (i have a wooden bed with cracks). They treated it, and I have yet to be bitten.
I want to get my 955 back from beyond pest control. I work for a major TV network and we are greenlighting a morning episode on bedbugs, and are thinking of using them as the example of a bad PCO with me being the test case. I hate to do that, so i offered them to pay me back and we would forget about it. If they don't pay me back what should I do.... sue them?
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persona-non-bugga
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Posted 3 years ago
Fri Apr 16 2010 1:51:51
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I want to get my 955 back from beyond pest control. I work for a major TV network and we are greenlighting a morning episode on bedbugs, and are thinking of using them as the example of a bad PCO with me being the test case. I hate to do that, so i offered them to pay me back and we would forget about it.
I get your anger, and it's justified. But isn't this blackmail? Or, at best, a breach of journalistic ethics? If you're going to expose them in a story, just do it. Why be scuzzy like them?
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bosstone39
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Posted 3 years ago
Fri Apr 16 2010 8:03:02
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Valid point, and your right after thinking about it I will keep it 100% separate from work... but I have to post this story online in as many places as possible because people need to know not to hire them.
Its absurd. I just hope they offer me some kind of discount or refund for the completely unprofessional work they did. Reading online it seems as if most PCO's spend many hours the first visit, and a follow up visit should be more than 10 minutes. Its a scam to act the way Beyond Pest Control Did. And it led for many un-rested nights and paranoia and all the general misery that comes with having bedbugs.
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bosstone39
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Posted 3 years ago
Fri Apr 16 2010 8:14:56
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So I emailed them saying they did a bad job and I wanted my money back was posting this on bedbugger... etc look at the email I got back. This just shows how unprofessional these guys are DO NOT RESPOND TO THEIR ADS!
From: [email deleted by admin]
Date: April 16, 2010 8:08:38 AM EDT
To: ______________________________;First of all don't threaten your not a gangster. Second of all who are you what address. Third if u had an issue pick up a phone don't be a punk and send an email. I will not refund money but am moree than happy to send one of my guys to inspect and see what went on.
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spideyjg
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Posted 3 years ago
Fri Apr 16 2010 10:01:13
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Stop using names and just use the facts of failed vs successful treatment in your story.
Time and time again it is made clear a a bell on this board that a good BB treatment takes lots of time and tears the place apart.
See the videos in this thread and this is just how to do a good inspection.
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persona-non-bugga
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Posted 3 years ago
Fri Apr 16 2010 13:04:35
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bosstone39 - 4 hours ago »
Valid point, and your right after thinking about it I will keep it 100% separate from work... but I have to post this story online in as many places as possible because people need to know not to hire them.Sounds like you were having a moment, which I totally get. I think we've all been there. Glad to see you've changed your mind about the work tactic.
I applaud you wanting to review your experience. That will help a lot of people. Like spideyjg said, just describe your experience. That's damning enough. Explain why you had an unsatisfactory experience with this company, w/o qualifying it as a "scam." They might suck; they might be incompetent; they might be unknowledgeable; they might be opportunistic, or they could usually be okay and you were an exception.
It usually takes more than one - sometimes lots more than one - treatment to resolve a bedbug situation. That's to be expected. If I'm understanding you right:
1/ This company only scheduled one treatment from the get-go. Did they make assurances that this one treatment would eradicate the bedbugs?
2/ They charged (a higher-than-nominal) fee for a revisit even though it fell within a period of their guarantee. This retreatment lasted only 15 minutes long and they only treated one room.
3/ In your opinion, they didn't inspect your apartment properly to find the bedbug harborages. Your opinion is supported by the second company coming in and finding the harborages in your bedframe during a normal course of inspection.
4/ Their fee of $950 was 50% higher than the fee charged by your second PCO. Would I be right in assuming this company's fees are that much higher than the industry norm for your area?
5/ The work they performed did not eradicate bedbugs from your home.
Also, tell people which city you're in. There could be lots of unrelated companies with the same name across the country.
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persona-non-bugga
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Posted 3 years ago
Fri Apr 16 2010 13:10:44
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Btw, I think it's fine and important, when reviewing, to name the company. Just stick as much as possible to describing facts.
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your host
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Posted 3 years ago
Sat Apr 17 2010 0:10:10
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It's important to be 100% factual when reviewing companies. Otherwise you open yourself up to being sued for defamation.
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your host
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Posted 3 years ago
Sat Apr 17 2010 0:12:56
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How much time elapsed between the first and second treatment?
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bosstone39
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Posted 3 years ago
Sat Apr 17 2010 9:42:55
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persona-non-bugga - 20 hours ago »
If I'm understanding you right:
1/ This company only scheduled one treatment from the get-go. Did they make assurances that this one treatment would eradicate the bedbugs?
2/ They charged (a higher-than-nominal) fee for a revisit even though it fell within a period of their guarantee. This retreatment lasted only 15 minutes long and they only treated one room.
3/ In your opinion, they didn't inspect your apartment properly to find the bedbug harborages. Your opinion is supported by the second company coming in and finding the harborages in your bedframe during a normal course of inspection.
4/ Their fee of $950 was 50% higher than the fee charged by your second PCO. Would I be right in assuming this company's fees are that much higher than the industry norm for your area?
5/ The work they performed did not eradicate bedbugs from your home.
Also, tell people which city you're in. There could be lots of unrelated companies with the same name across the country.So yes you have it correct, and they did assure me that the 1 treatment would kill them and they guaranteed their work for 90 days. I assumed a guarantee meant that if they didn't get them all, they would come back for free and re-treat. I was wrong.
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bosstone39
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Posted 3 years ago
Sat Apr 17 2010 9:43:33
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and this was all in NYC
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your host
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Posted 3 years ago
Sat Apr 17 2010 10:28:15
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bosstone39,
Can you please say how much time elapsed between the first and second treatments?
Also, did they give you any information on the guarantee in writing?
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bosstone39
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Posted 3 years ago
Sat Apr 17 2010 13:46:40
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Nobugsonme - 3 hours ago »
bosstone39,
Can you please say how much time elapsed between the first and second treatments?
Also, did they give you any information on the guarantee in writing?It was a week between the first and second treatment (they only came back because I called them and told them to. They claimed they could do it in 1 shot... something I now know is almost NEVER the case.) And re: the guarantee, no it was all over the phone. I never signed a contract or anything with them, which is another big mistake. They should always make you sign a contract!
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your host
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Posted 3 years ago
Sat Apr 17 2010 15:11:15
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Thanks, Bosstone.
It is not unusual to need more than one treatment. Even someone who does an extremely thorough job (and some claim to and seem to) will sometimes need to retreat.
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speedracer
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Posted 3 years ago
Sat May 1 2010 16:33:30
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hey there,
I have also just called them and they gave me a $1400 quote for 3 bedrooms on the top floor of my house.
It seems a little too much money.
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speedracer
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Posted 3 years ago
Sat May 1 2010 16:55:52
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Hey everyone,
I'm grateful for this website and bedbuys are killing psychologically. I cannot even begin to describe my frustration.
I had horrible bites 6 months ago in the summer after coming back from the bahamas. I went to the doctor who told me that it was "some sort of insect bite" But they did not tell me what kind of bite it was. So Winter comes and they go away. Now that it is SPRING in NYC and 85 degress today, I found one on my Dad's Back as my dad walked around in the morning! On his T-shirt. Then I found a live one on my bed. The past 2 weeks my mom and I have been getting bites.
Anyway, I called these guys
.www.nypestpro.comThey came very quickly and very professional but they were charging $1400 for
3 bedroom (altogether around 700 sq feet) for the "steaming" service.
I live in a 3 floor corner townhouse. It wasn't necessary just yet to have any work done on the 1st floor or the living room which is on 2nd floor. But $1400 seems kinda expensive for only 3 bedrooms. I am going to get another quote from other companies tommorow.Given though, that rooms are very cluttered and have many shelves and books and closets full of clothes (it's hard to throw stuff out, which is our own damn fault i understand)
Maybe if we took everything out ourselves, they can reduce the price? Or is $1400 the going rate for 3 cluttered bedrooms?PLEASE help, thanks for the feedback in advanced
-dying because of bedbugs
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loubugs
old timer
Joined: Mar '07
Posts: 1,639offline
Posted 3 years ago
Sun May 2 2010 2:59:56
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It seems that Beyond Pest Control is the same as Connex Environmental and nypestpro.com is one of their sites. I was reading over their consumer information on various pests -- unfortunately, not very good at all (and that's putting it mildly). If I had to base my decision to hire them on the informational content of their website, they would never get a call from me. BTW, here's an interesting page from their site: http://www.nypestpro.com/happycustomer1.html
It's interesting that they have icons reflecting the media (print, radio, TV) on or in which one of their reps have appeared. Has anyone seen any of these? I don't usually get involved like this, but I've been attending lectures for PCOs and have not really been pleased with what they have been teaching. Everyone has become an expert and provides lectures to the uninformed public (or informed professional) and almost no one really knows what the bed bug looks like except for the adult stage. -
Adele
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Posted 3 years ago
Sun May 2 2010 13:54:43
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Speedracer - did you ever get a professional ID of the bug you found? some of these PCO firms will quote you prices to treat without even inspecting or confirming that you have them.
Bedbugs won't just go away over the winter just to reappear again in the spring. If your home is infested - you will be bitten all year long as they will live inside your place where it is warm
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your host
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Posted 3 years ago
Sun May 2 2010 17:05:18
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Hey everyone,
Lou Sorkin's most recent post got tripped by the spam filter.
I have reinstated it. PLEASE click here or scroll up to read it.
(Sorry, Lou!)
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your host
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Posted 3 years ago
Sun May 2 2010 17:09:12
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loubugs - 14 hours ago »
It seems that Beyond Pest Control is the same as Connex Environmental and nypestpro.com is one of their sites. I was reading over their consumer information on various pests -- unfortunately, not very good at all (and that's putting it mildly). If I had to base my decision to hire them on the informational content of their website, they would never get a call from me. BTW, here's an interesting page from their site: http://www.nypestpro.com/happycustomer1.html
It's interesting that they have icons reflecting the media (print, radio, TV) on or in which one of their reps have appeared. Has anyone seen any of these?Hi Lou,
I notice they don't claim to have been featured on any of those radio/tv/print media outlets...
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speedracer
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Joined: May '10
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Posted 3 years ago
Wed May 5 2010 1:43:14
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Adele,
I am positive I have bedbugs. It is so rampant right now that they are crawling on the beds even when the light is on! I have around 6 of them inside a plastic medecine clear bottle. I have IDed them with the photos online, believe me...I'm sure they are bedbugs. I even found one still filled with blood!
I don't think I'm going to go with the this company since $1400 seems outrageous. Could someone please recommend PCO in QUEENS and/or NYC area
I'm thinking of using MAGIC
http://www.magicexterminating.com/or called TERMINEX or ORKIN
please anyone suggest a GOOD PCO, thanks so much
-not sleeping in my bed tonight...ahhhh
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your host
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Posted 3 years ago
Wed May 5 2010 1:56:28
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speedracer,
You should read posts tagged "NYC PCOs" for feedback on NYC PCOs.
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old timer
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Posted 3 years ago
Wed May 5 2010 9:18:36
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I've always loved the Thompson submachine gun. At about 11-12 lbs with a twenty round clip of knock down .45 ACP ammo it won't let you down. Newer models are more ergonomic and have less recoil and work on multiple target organisms although they are overkill for bed bugs, crooks and some lawyers may be a different matter.
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nirvanainme
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Joined: Nov '10
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Posted 2 years ago
Mon Nov 15 2010 9:53:27
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I hired Beyond Pest Control to exterminate my brother's room for bed bugs. They came to the house, inspected the house and stated the bed bugs were only confined to one room. I paid them to exterminate the entire floor consisting of 4 bedrooms for almost $1000.00. They guaranteed 3 months that there would be no bed bugs. After 3 days, my other brother was bitten by a bed bug. We called them back and they asked for $55.00 to come in to exterminate again. Their guarantee was not three months, not even 3 days. I refused to pay the $55.00 and they stated they would come back as a "courtesy". They came back and asked for $55.00- no communication between the workers here. My brother refused to pay and they stated it was "normal to see bed bugs after spraying" and we should wait another week. My other brother found more bed bugs in his room- kind of odd considering he had none to begin with. We then hired another company "4 Seasons" and when they came in they took apart the whole apartment- they found bed bugs in the 2nd room and when they turned over the bed, the bed was infested with bed bugs. We paid $1000.00 to 4 Seasons and guess what--- NO MORE BED BUGS -- AND, WE HAVE A 1 YEAR WARRANTY!!!
I called Beyond Pest Control requesting a full refund and they refused. They are rude, non-professional and just get-overs. I was in a rush to get someone into the house right away that I did not do a search of this company- which I usually do. I have reported them to the BBB and would like to get together with others to get our money back. Anyone interested? I'm sure there are many other people this has happened to and this company needs to be stopped!!!!!
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