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1 year warranty...worried too good to be true
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thesmithys
newbite
Joined: Apr '10
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Posted 3 years ago
Thu Apr 8 2010 18:20:05
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Hi all-
I live in Northern VA. I had considered doing thermal with Connors for a confirmed case of bedbugs in a single family home. As of now, it seems like it is limited to our master bedroom. I got 3 estimates. The thermal seemed like the best option for us, as it was one treatment, less chemicals, etc. but we could not figure out a way to pay the almost $2000 price tag. Plus, I was very wary of the warranty only being 30 days.
So, in the end, we have decided to go with another company (American Pest Control) who suggested a similar plan to that of Connors for a conventional treatment (crack, crevices, mattresses, covers, etc.) . Their pricing was very similar but they offer a 1 year warranty, as opposed to a 30-day.
Of course, as we bag up our closets (no easy task with 2 adults and 3 children) I am worrying that this warranty may be too good to be true. If I see any signs of bedbugs, I can call and they will come back and retreat. (and yes, I have this in writing).
We are treating our whole upstairs (all bedrooms are up) and our living room as the sofa is there, and I insist that room is treated.
We plan to bag all clothing, but this company said that I did not need to heat dry before returning to room, only remove to ensure they can reach all areas to treat....this worries me....thoughts?
I want them gone...only 2 more sleeps till first treatment...
Ugh...cannot wait to stop thinking of this 24/7
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your host
Joined: Mar '07
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Posted 3 years ago
Thu Apr 8 2010 22:17:54
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hey smithys,
I would want to know how many treatments the new company is going to give, and at what intervals, right off the bat. Most infestations take more than one treatment to clear. What you don't want is a single visit, with no followup until you complain about bites or bug sightings.
If you're highly reactive, then after one treatment and a few weeks, you might know you still have bed bugs and so a single visit followed by you demanding more visits after you're bitten might work out. But some (or perhaps all?) people in the family may not react. What if their rooms/spaces are infested and allowed to fester for a while while no bugs are actually sighted. Relying on your own sightings as you mention is very dodgy.
You might get a conventional treatment which leaves stragglers and then not actually SEE one for a long time. And if they do not follow up after treatment #1, then you may have a month or more of bed bugs breeding and laying eggs before you get a sighting and second treatment. Then you end up never really killing them off.
On the other hand, if they're willing to come say 3 times at two week intervals, and then stop coming, assuming no other bites or sightings, then it is probably a good warranty.
Connor's can't give a warranty for thermal over 30 days, because thermal has no residual and it is not uncommon for people to be re-exposed the same way they were originally exposed, and to reinfest their homes. A thermal company offering a long warranty might have a rough time of it under such circumstances.
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thesmithys
newbite
Joined: Apr '10
Posts: 4offline
Posted 3 years ago
Fri Apr 9 2010 7:18:33
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Thanks for the thoughts. Connor's warranty was 30 days for conventional too. We use them for regular pest control and have always been very happy.
We are getting a follow up in 2 weeks, as indeed, they feel that there will always be stragglers. They will not do a scheduled 3rd visit. Should I contact them about a 3rd visit, and see if they will do that, or will 2 possibly suffice.
My husband and I are VERY reactive. My children tend to have very sensitive skin, I would be shocked if they do not react that way as well. Though I do fear that stragglers will go to their rooms. That said, we are treating our whole upstairs, including their rooms and my husband's office.
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oldtimer
Joined: May '07
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Posted 3 years ago
Fri Apr 9 2010 8:06:35
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American Pest Management has the best warranty in the industry.
Personally, I would choose the one year warranty... You could easily go out of warranty and end up having to pay for multiple treatments with the 30 day guarantee.
American Pest Management has an experienced BedBugDog™ team that conducts a thorough visual inspection after they observe a K9 alert.
You have to perform at a higher level... if you are going to guarantee your work for a full year.
(Disclaimer: I am affiliated with Florida K9 Academy)
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btaggart
junior member
Joined: Apr '09
Posts: 82offline
Posted 3 years ago
Fri Apr 9 2010 16:20:06
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http://tess2.uspto.gov/bin/gate.exe?f=searchss&state=4007:b6mb
it's still not trademarked doug
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oldtimer
Joined: May '07
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Posted 3 years ago
Fri Apr 9 2010 19:25:42
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BedBugDog™ is a trademark of Florida Canine Academy.
Brian
Your ignorance of the law and your total lack of professionalism is really becoming annoying.What are common law trademark rights?
Federal registration is not required to establish trademark rights. Common law rights arise from the actual use of a mark. Generally, whoever first uses a mark in commerce or files an "intent to use" application with the Patent and Trademark Office has the ultimate right to use and registrationhttp://www.legalzoom.com/trademarks-faq/common-law-trademark-rights.html
Florida Canine Academy was the first to use this mark in commerce and the first to apply for registration.
Establishing a Trademark
Trademarks can arise as the result of common law, or through statutory provisions.
Common Law Trademarks: At common law, a trademark is obtained by adopting and using the trademark in association with goods or services. The mark must be placed in actual use before protection is available. Once the mark becomes associated in the mind of the public with the particular good or service, the common law trademark is established. Ordinarily, the geographic scope of the common law trademark is limited to the area of use.
Registered Trademarks: Under modern statutory law, it is possible to register a trademark by filing a formal trademark application with a government agency. Upon the acceptance of the application and registration of the trademark, certain legal protections are ordinarily extended throughout the region regulated by the government trademark office. Under most circumstances, it is possible to apply for a trademark based upon a bona fide intention to use the mark in commerce, even if no actual use has yet been made. Where a trademark is already in actual use, the application for a trademark will be accompanied by examples of that use.
Searching TrademarksBefore applying for a trademark, it makes sense to search existing trademarks to see if your proposed mark will be in conflict with one that is already in use. Please note that no trademark search will be perfect, and it is possible that a very diligent search will not reveal a conflicting prior mark. Also, there may be common law trademarks or prior uses which are not reflected in any database of trademarks, and thus it may not be sufficient to limit your search to databases of trademarks.
http://www.expertlaw.com/library/intellectual_property/trademark_law.html -
buggyinsocal
oldtimer
Joined: Jun '08
Posts: 2,440offline
Posted 3 years ago
Fri Apr 9 2010 19:31:11
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thesmithys
Just so you know, since you're relatively new around here, you didn't do anything to cause this discussion about bed bug detection dogs and trademark.
There's a longstanding and generally lively (to put it diplomatically) discussion among several professionals in the field of bed bug canine stuff about certain issues.
Every time a post that's connected to that topic comes up in a way that triggers their debates, it tends to crop up again.
I mention that only because it can get a little contentious, and I remember when it happened to me in a post, it felt a little weird.
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oldtimer
Joined: May '07
Posts: 1,969offline
Posted 3 years ago
Fri Apr 9 2010 19:56:03
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TheSmithys
I apologize for hijacking the post.
Brian insists on trying to confuse consumers with false information.
Brian failed to disclose that is a board member for the association that certifies Connor's K9 team.
I needed to set the record straight about the trademark issue
I hope that Brian will start acting in a professional manner and move any further discussion to the proper thread.
Hopefully, we can get the discussion back to the issue of the ideal length of time for a warranty on a bed bug treatment program.
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buggyinsocal
oldtimer
Joined: Jun '08
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Posted 3 years ago
Fri Apr 9 2010 23:39:52
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Just for the record . . .
I didn't think that Doug and Brian's posts were hijackings. I did think that the conversation going on between the two of them had the potential to veer into a full-blown discussion of issues that may, ultimately be only tangentially related to the original post, and I wanted to be sure that the original poster got some context about why that topic in particular seems to result in heated debates.
I guess that's because esp. for folks early in the process of dealing with bed bugs, there's a lot of information to sort through, and so prioritizing what's relevant to one person's individual situation can be challenging.
I just figured that with all the other stuff to read and figure out, trying to go back through past versions of the discussion to figure out the backstory as to why there is such a heated debate about what likely seems a not particularly crucial part of the original poster's question was a level of stress the original poster didn't need. I figured that if I could put that into context, it would help the original poster out without necessarily shutting down any other conversations that cropped up in response to any post in this thread.
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oldtimer
Joined: May '07
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Posted 3 years ago
Sat Apr 10 2010 0:20:40
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BuggyinSoCal
I felt that your comment was timely, accurate and helpful.
I would have preferred to stay on track with discussion about the various warranties, but I am really getting burned out on Brian's false claims about my company's trademark.
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your host
Joined: Mar '07
Posts: 13,743offline
Posted 3 years ago
Sat Apr 10 2010 15:18:01
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Hi Brian and Doug,
Please start a new dedicated thread OR go to the official k9 thread (in green stickies) if you want to go further down that road.
Also, Brian, I emailed you a few weeks ago to the email associated with your forums ID.
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oldtimer
Joined: May '07
Posts: 1,969offline
Posted 3 years ago
Sun Apr 11 2010 8:55:40
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I agree.
Further discussion on unrelated issues should be moved to the K9 thread
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oldtimer
Joined: May '07
Posts: 1,969offline
Posted 3 years ago
Sun Apr 18 2010 8:40:49
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I am curious.
Which warranty program did you decide to choose?
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