Yumi Suh says she and several friends spent just over an hour at the veranda room at the Halekulani Hotel and returned home with much more than they arrived with.

But what really interested me was what Suh reports as the hotel’s insurance company’s perplexing response to her complaint.

Suh claims they did not deny there were bed bugs in the room Suh and her friends were socializing in. They simply did not define it as a bed bug “infestation.”

After discovering she brought bed bugs home,

Suh immediately informed the hotel and was eventually referred to its insurance company.

“When they called me they said although they did found bed bugs because the place was not infested yet — that they’re not liable,” she said.

What is an infestation?

Houghton Mifflin defines “to infest” as:

1. To inhabit or overrun in numbers or quantities large enough to be harmful, threatening, or obnoxious: rats infesting the sewers; streets that were infested with drugs.
2. To live as a parasite in or on: livestock that were infested with tapeworms.

Since even one bed bug can be “threatening, or obnoxious,” and even one will feed off of you, then by these definitions even a few bed bugs could be considered an infestation, in my opinion.

It stands to reason that the word might need to be defined differently whether one is talking about roaches, bed bugs, or flies.

Halekulani officials declined to comment because the case is still under investigation. But in a letter to Suh, an insurance investigator wrote:

An exterminator was called in the following day to inspect, based upon your report, who then did find a small scattering of bed bugs at only one table, to the lower section of the chair.

It went on to say:

After the treatment, several other chairs at this table were then found to have a very small amount of bugs at the lower section.

“One female can lay up to 500 eggs — and up to five a day — so you only need one to infest your whole house,” said Suh.

Several chairs each had “small scatterings” and “small amounts” of bed bugs.

Can some of our bed bug professionals tell us how they define “infestation”?

Suh allegedly brought bed bugs home from the hotel:

In the days that followed, more bites surfaced and more bedbugs.
“So when the Terminix guy came and we inspect the bed we found two of the bed bugs hiding in this corner,” said Suh. “It’s right there, there’s two of them. We’re going to I think just throw it away.”

Suh spent 600 dollars to treat one bedroom. She says as an acknowledgement for her notice the hotel made a “Good Will” offer of $250 dollars to her. The offer is a thank you and is not intended to be a claim payment. “They did not apologize for the inconveniences,” she said.

“Thank you” for taking our bed bugs?!

Bed bugs were allegedly found on the undersides of what sounds like at least three different chairs, so in my understanding, it would be hard to argue they just wandered out of a guest’s purse.

We definitely don’t have all the information here, but that sounds like an infestation to me.

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A Toronto man has filed a civil suit against the Howard Johnson Hotel on Ellice Avenue alleging he caught a case of the bed bugs while rooming at the establishment.

Steven Lipson claims after a one-night stay at the hotel in January 2007 he developed welts and itchiness. Lipson alleges a dermatologist confirmed he was bitten by bed bugs. He is suing the Howard Johnson for damages claiming he suffered pain, embarrassment, and permanent scarring.

There isn’t much to chew on there, but we don’t often hear about Canadian bed bug lawsuits, so it does feel quite newsworthy.

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The owners of the embattled Tropicana hotel have placed a bounty on bedbugs, offering housekeepers $25 a pop for each one brought in alive.

The offer was posted in the hotel’s housekeeping offices, raising eyebrows among workers wondering whether they should pull out magnifying glasses while changing sheets.

“Don’t forget to check for bedbugs!” one flier exclaims in English and Spanish. “Check every room — every day.” The posting features enlarged images of the minuscule bloodsucking menaces.

The union suggests staff need training in how to find bed bugs, but the management say their pest control firm Ecolab already provides such training to housekeeping staff. The hotel denied there was a bed bug “problem:”

The Sun’s inquiries to Tropicana parent company Columbia Sussex drew a stiff rebuke, including the implied threat of a lawsuit.

“There isn’t a problem. Period,” spokesman Hud Englehart said in a statement.

The incentive program is part of what the Tropicana calls its “Five Star Awards” program, he said, and is intended simply to keep housekeepers on the lookout for potential problems.

“No hotel is immune from (bedbugs) and every hotel takes precautions to ensure that incidents are detected so that infestations are prevented,” Englehart said. “We are no different.”

It is true that bed bugs are a possibility in any hotel, anywhere.

So far, no Tropicana housekeepers have cashed in on a bed bug:

Despite the incentive program, no live bedbugs have been brought in for cash redemption, Englehart noted. (Nor, apparently, has anyone brought in bedbugs from outside sources to see whether they could game the system.)

Gregg Wears, supervisor for the Las Vegas Strip office of the Southern Nevada Health District, said the Tropicana gets an average number of bedbug complaints, but wouldn’t elaborate. The health agency receives two or three such complaints districtwide a week, and complaints are more frequent in residential properties, he said.

I am glad hotels are training housekeeping staff to look for bed bugs, and glad they are getting some kind of incentive to look.

However, staff need careful training and I hope they are getting it.  It needs to go beyond photos of bed bugs; they need to know how to look.

And they also need more time to do such inspections, and cannot be expected to get through as many rooms as they did in the past when they were only charged with cleaning tasks.

Finally, hotels should find ways to combine this incentive program with other detection methods: bed bug dog walk-throughs and careful PCO inspections should be considered.

Housekeepers eyeballing the bed can help but bed bugs are designed and programmed to hide by daylight, and so staff are unlikely to detect bed bugs with a cursory inspection unless cases are quite serious.

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In a ruling of first impression, a Manhattan judge has scratched a request for punitive damages in a bedbug case.

But the judge, Acting Supreme Court Justice Judith J. Gische, let go forward the negligence claims of two Maryland tourists for bites they sustained during a two-night stay at the theater district’s Milford Plaza.

The tourists, Debra Grogan and her adult daughter, Dana, are seeking $2 million in compensatory damages and an unspecified amount of punitive damages.

In rejecting their request for punitive damages, Justice Gische referred to a New York City Department of Health pamphlet in ruling that the two women had failed “to raise a triable issue of fact whether bedbugs are anything more than a nuisance.”

It’s important to understand that the plantiffs are still able to proceed with their claims for $2 million in compensatory damages for negligence. Only the request for punitive damages has been rejected.

What is interesting here is that in making this decision, the judge apparently cited the NYCDOMHH Bed Bug Fact Sheet, which asks and answers questions about bed bugs, and says:

ARE BED BUGS DANGEROUS?

Although bed bugs are a nuisance, they are not known to spread disease.

The plaintiff is suing the Milford Plaza and the Pest Control Operator with whom the Milford had a contract (PAC Extermination Services). The Grogans stayed in a room infested with bed bugs that was near two rooms treated for bed bugs less than a month earlier, but which was itself not treated:

Evidence in the case showed that three weeks before the Grogans’ stay, the hotel had asked PAC to exterminate bedbugs in two rooms near the room reserved by the Grogans. Work orders had been issued for rooms 1511 and 1512 on Dec. 22, 2002. The Grogans stayed in room 1540 from Jan. 17 to Jan. 19, 2003.

The Grogans’ argument is backed up by an entomologist’s testimony that bed bugs travel from room to room:

In support of their claims, the Grogans presented the affidavit of an expert in insects who teaches epidemiology and other courses at the University of Alabama School of Medicine.

(It’s worth noting that although bed bugs are not currently known to spread disease, they are still the subject of study by an entomologist who teaches epidemiology in a medical school.)

The entomologist, Robert J. Novak, reported that bedbugs can “easily” migrate from one room to another and that “proper eradication techniques” require inspection of “adjacent or contiguous rooms, or even rooms on several floors above and below” the floor where the pests had been spotted.

With the defendants having offered no affidavit to counter Dr. Novak’s assertions, Gische wrote, the Grogans had presented enough evidence that the hotel had “constructive notice” of the need to fumigate room 1540 to deny the defendants’ motion for summary judgment.

The case must go to trial, Gische ruled, because Novak’s affidavit “set forth genuine issues of fact about the life span of bedbugs, how they migrate and whether these factors should have been (or were) taken into consideration by the defendants in how rooms were treated following bedbug complaints by other guests.”

Even more interesting, this case may have ramifications for the ways PCOs treat for bed bugs.

PAC Extermination Services had argued that it should be released from the case because its obligations were limited to completing work in specifics rooms the hotel had asked to be fumigate.

But Gische said a jury must decide whether the exterminator’s duties were so “comprehensive and exclusive” that it had assumed a duty to keep rooms, other than those for which it received work orders, in “a reasonably safe condition.”

We often hear from PCOs who treat buildings that landlords will ask them to treat just the infested room or rooms, and will often refuse to have other adjacent units on the same or other floors inspected. I can only assume that many hotel managers will make the same request.

In such a case, it’s my understanding that PCOs have two choices: refuse the job (knowing some other PCO will be happy to do as the landlord asks), or do the job, knowing it is likely not enough. This is not an easy choice to make, by any means.

Depending on the court’s findings in this case, we may see a change in this. It may mean more PCOs refuse to treat under such circumstances, insisting instead that adjacent and nearby units are inspected and/or treated.

It could also have ramifications for the price of treatment, since it will doubtless lead to more litigation along the same lines.

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The group was in town for a concert and had a music video to shoot that day. Several members had allergic reactions including swollen eyes. Some of the men caught several bed bug samples in a jar. Maybe they’ll call the health department?

The group says the hotel offered to refund them the cost of one room and give them a $100.

Comping a bed bug-infested room and paying out $100 when people happen to react to bed bug bites seems like it’s a lot cheaper than dealing with the problem.  Until someone sues.

I’m not the kind of gal that goes crazy for lawsuits, but you can see why some folks want to sue under such circumstances.  I really hope the band know about bed bugs and have taken steps to avoid taking them to their next destination.

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Bed bugs are very difficult to detect and a bed bug sniffing dog does appear to give you a really good shot at detecting bed bugs in the home or in a business.

But I am not sure hotelchatter.com is right in suggesting dogs have a 100% success rate in sniffing out bed bugs.  Is this really possible?!

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Since used furniture is such a likely conduit, why, then, does the article tell us that “Health officials recommend getting rid of any infested furniture. . .”? Surely health officials that believe tossing infested furniture is always the best plan are not thinking about the neighbors who will inevitably pick up that furniture, move it in, and start a new infestation.

Yes, it is sometimes (maybe even often) necessary, as the University of Kentucky site tells us. But cities which tell people with bed bugs to toss out their stuff need to provide services for dealing with the refuse. They can’t have people tossing out stuff that isn’t properly wrapped and they can’t have the stuff picked up by neighbors or junk collectors who can “clean” or cover and resell mattresses, or give wooden furniture a new coat of paint.

Cincinnati does have dedicated trash pickup for bed bug-infested furniture, though we have not yet heard much about how well it’s working.

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“Our inspectors are saying in recent months, even the last year, we’ve been seeing more complaints of bed bugs in our area,” said Dain Weister of the Orange County Health Department.

Even the most popular hotels are not immune.

WFTV channel 9 reports that one family was paid off to keep their bed bug story to themselves, after encountering the monsters in their Disney Resort.

One family said they were bitten by the bugs at the Disney All-Star Movie Resort. They backed out of an interview after they said Disney offered them $5,000 and a free trip to keep quiet.

The station also contacted Disney:

When asked about offering money to the family who found bed bugs in their room, Disney said they occasionally compensates guests who have a less than magical experience and the park does everything it can to makes guests comfortable [sic].

How is Disney dealing with bed bugs?

Disney said it has trained entomologists or “bug experts” on staff. Other hotels hire bug sniffing dogs. One of the animals is based in Tampa, but makes frequent trips to inspect hotels in the Orlando area.

I would indeed call bed bugs a “less than magical” experience. The spread of bed bugs can not be entirely contained and they will appear in hotels of every kind and quality. The best thing is to be proactive about doing a search for bed bugs in the room before settling in, and to take some basic precautions. (See our travel FAQs for more on how to avoid bed bugs while traveling.)

All hotels, meanwhile, need to educate employees about searching for and identifying bed bugs in the course of their normal work, and hotels need to employ professionals to help them develop a bed bug prevention and treatment protocol, and to identify and treat infestations as quickly as possible.

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• another bedbug lawsuit
• Rockford, IL: half of Red Roof Inn shut down due to bed bugs

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David Saunders from Paramount Pest Control tells CFRA News the [bed bug] problem is rampant in rooming houses and hostels.

But Saunders adds it’s just as bad in homes and hotels across the capital.

“Even a year ago from right now I would get maybe a call a month or something. I’m receiving three to five calls a day for bed bugs now, ” Saunders says.

This kind of statistic, from individual PCOs, is very compelling.  In the absence of government tracking of bed bug infestations, it is also all we have sometimes.

There was also some advice for travelers about avoiding bed bugs:

Saunders suggests, if you’re staying in a hotel, you can leave your luggage in your vehicle and wash your clothes at an off-site facility.

We don’t usually suggest leaving items in the car or doing laundry regardless of known exposure to bed bugs, but they are not bad ideas, not at all.  Certainly easier than worrying about how to get rid of bed bugs once you have them.

Saunders suggests that

a lack of awareness about bed bugs, and areas not being treated properly have contributed to the boom over the last year.

Although these factors are obvious contributors to the spread of bed bugs, they actually aren’t articulated very often, especially in news articles which seem to gravitate towards other, hoarier chestnuts (DTT, global travel, etc.).

You can read the article here.

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In the 3 1/2 years it’s been open, Jurys Boston Hotel has never found bedbugs on its premises, nor have its guests complained about being bitten. Still, the luxury hotel in the Back Bay began dispatching a bedbug-sniffing dog to each of its 225 guest rooms last year. And when the canine detective barked, after detecting the suspicious scent of the itch-inducing insects or their eggs, the hotel fumigated two rooms and burned the mattresses.

“At the first sign or suggestion of a problem, our reaction would be to treat the room with chemicals, no questions asked,” said general manager Stephen Johnston, who calls the dog in every three months.

Every three months hardly means you won’t be bitten by bed bugs in the hotel, but it is definitely a start, and would prompt many of us to choose such a hotel over another that has no strategies to detect or prevent bed bugs.

Jurys isn’t the only hotel to take a proactive approach to bedbugs. The Omni Parker House brings in an insect-sniffing mixed Labrador from Advanced K9 Detectives LLC, the same Milford, Conn., firm that Jurys and about 10 other Boston-area hotels use. The Omni’s general manager, John Murtha, is also considering buying special encasements for mattresses and box springs to prevent bedbugs from building homes on them.

My advice to hotels is not to think too long about mattress encasements–just get them. They won’t prevent customers from being bitten but make it hard for bed bugs to hide on the actual mattress, and can mean you don’t have to destroy mattresses or spend considerable time and expense sanitizing them if an infestation does occur.

In addition, I hope all hotels and motels will educate staff about how to prevent spreading and detect bed bug infestations. Stephen Doggett’s article for Executive Housekeeping (an Australian hotel industry journal) is a must-read for industry professionals. Click here to load a PDF.

How many hotels are infested?

Judith Black, technical director at Steritech Group Inc., a pest-control company that serves the hospitality industry, found only 0.6 percent of the almost 76,000 rooms the company inspected between November 2002 and April 2006 needed to be treated for bedbugs, but those infestations were spread across 24.4 percent of the nearly 700 US hotels it studied.

I’d take those numbers with a grain of salt, and consider them in juxtaposition with another statistic the article offered:

Scientists are trying to find ways to fight the bugs, too. The Entomological Society of America’s annual conference, held in San Diego last month, featured three half-day symposiums on the insects, with nearly 30 scientific presentations on topics like “How bedbugs survive long xeric periods between blood meals” and “The effect of sex-ratio on dispersal and aggregation behavior of the common bedbug.”

Three years ago, no one at the conference presented any bedbug research.

So in 2004, bed bugs were not considered important enough to merit one single panel presentation at the ESA annual conference, and this year the topic merited thirty presentations.  To me, this obvious growth in bed bugs signals that perhaps Steritech’s data from 2002-6 is largely outdated.  (Steritech’s data also seems to be based on hotels who hired their services, in which case it is already biased towards hotels which are more proactive against bed bugs.)

Assume many more than 24% of hotels are affected, but try to keep this in perspective: remember that “a hotel with bed bugs” may have them in only a room or two.

In my opinion, with the requisite precautions, it is still safe to travel. Click here to download the CBC video for a good lesson in searching a room for bed bugs, and read our travel FAQs. Seeing the world is too good to miss. Let’s hope all hotels, motels, and hostels soon see having a sound bed bug protocol as being as important as changing the sheets.

Read the rest of the Boston Globe article here.

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• Consumers, before you hire one, find out what that bed bug dog can do!

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