News Channel 8 in New Haven claims that after they aired a story on bed bugs in the Bella Vista apartments in Elm City, lots of people came forward to tell management they had the problem too:

News Channel 8 showed you the critters up close, then management was flooded with complaints. Bella Vista is an apartment complex with many elderly residents, many of which are subsidized. And, News Channel 8 has been told, some are afraid they’ll be evicted if they complain.

The management company says absolutely no one will be evicted for complaining. But, the company only spoke to residents after our first story aired even though they knew there was a problem here. And, that has some residents very upset.

Marilyn Watstein learned about the bed bug problem at the Bella Vista apartment complex in the Elm City from a News Channel 8 report. “I happened to catch the end of it last week,” she said.

In my last post on the Bella Vista’s bed bug problem, I suggested the building would do well to inspect every unit in the building and treat all vertically and horizontally adjacent units to the ones known to be infested, regardless of whether bed bugs were found in the adjoining units.

After all, the knowledgeable officials in Boston made that a city policy for buildings where bed bug violations were found. It’s considered a good practice.

It’s worth remembering that the City of Boston is not a business which stands to benefit from making landlords pay for such inspections and preventive treatments. They’re trying to help landlords and tenants resolve bed bug problems quickly and completely.

If landlords are not forced to undertake such an action, and do not choose it on their own, it is nevertheless the standard practice in the industry to at least inspect all units that are adjacent — horizontally or vertically — to an infested unit.

Most knowledgeable and reputable Pest Control Operators — the ones who know how bed bugs get around, and who want their customers to have a successful outcome — won’t treat for bed bugs in a building unless the landlord agrees to the inspection of adjoining units (above, below, all sides).

That’s right: business people will walk away from the job rather than treating a single unit for bed bugs without inspecting those connected to it. They consider it that important to bed bug treatment.

Is the management of the Bella Vista going to have those adjacent units inspected, let alone treated?

Nope.

[Carabetta Vice President Bill Stetson] says they will now be sending out an informational flyer to everyone. But, they refuse to inspect every apartment and will only exterminate when a resident complains.

“It’s not a question of cost for us, it’s a question of doing the right thing and getting rid of the problem as quickly as possible,” Stetson said.

Good luck with that.

Of course it’s a good thing the management is now going to inform all residents that the building has bed bugs (you know, in case some of them don’t watch Channel 8 news or don’t interact with their neighbors often).

But this act alone is hardly going to bring about a resolution to the Bella Vista’s bed bug problem “as quickly as possible,” which is what Stetson claims to be aiming for.

Click here to view the video.Similar Posts:

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Annie Rourke reported for News Channel 8 in New Haven on Thursday that residents of the Bella Vista complex in Elm City feel their management is not treating bed bugs aggressively enough.

New Haven (WTNH) — People living in one Elm City apartment complex say they have unwanted guests: bed bugs. And, they’re saying there’s not enough being done to get rid of them.

Residents say exterminators only do one apartment at a time and only when someone complains.

This piecemeal approach is entirely the wrong one where bed bugs are concerned. Pest Control Operators who know bed bugs tell us you need to inspect carefully, find bed bug harborages, and treat them aggressively.

All adjoining units (vertically and horizontally) — if not the entire building — must be inspected professionally by a PCO that knows bed bugs. And it’s an even better idea to treat those adjoining units even if bed bugs cannot be found.

News 8 spoke with a resident on the 7th floor of the Bella Vista:

“I had bites all over my arms, I was sitting on the sofa and one crawled on my leg and one crawled on my back,” Joanne Buccetti, of New Haven, said.

She got an inspection and treatment after she complained. Meanwhile,

Down on the 5th floor, the tenant’s place is so bad News Channel 8 was not allowed inside, even though the exterminator’s come repeatedly.

“Three times and three times they’re right back again,” Sal DeFelice, of New Haven, said.

Treating single apartments, only after residents complain about bed bugs, simply does not work. Units must be treated simultaneously, and repeat treatments must come in 10-14 days, until the problem is entirely cleared up.

You cannot wait for tenants to see bed bugs, since they can be hard to spot, and you can’t rely on reports of bed bug bites, since many people do not react to them. By the time the tenants realize they still have bed bugs, the number of bed bugs can have increased greatly. If treatment occurs every 10-14 days, you have a chance to nip hatching nymphs and other survivors in the bud.

Apartment building managers simply need to become educated about bed bugs. And pest control operators need to insist that proper protocols be used (including — at the bare minimum — inspections of all adjoining units before treatment begins).

Many PCOs who value their reputations already do insist on this, because the piecemeal treatment plan simply does not work to rid a building of bed bugs.

And many reputable PCOs will recommend even more is done. In a building like this, where tenants have been discarding infested furniture, searching horizontally and vertically adjacent units isn’t enough: you really need to have a pro search the entire building.

Why? Because some of that bedbug-infested refuse has no doubt been judged to look “just fine” and has been carried back from the curb or dumpster into other units as yet not known to be infested. It’s a pattern so common in multi-unit buildings that if I were a betting woman, I’d put money on the fact it was happening in the Bella Vista.

But don’t take my word for it: so would the Boston Inspectional Services Division. When they hand out a bed bug violation, they require landlords to inspect the entire building, and to treat all vertically and horizontally adjacent units; as their website states:

Our Standard bed bug notice of violation also requires that owners inspect all units in the dwelling, and they must treat all horizontally and vertically adjacent units to the infested unit(s).

That’s how you start to stop the spread of bed bugs in a multi-unit dwelling. That’s the start. Follow-up inspections and treatments will also be needed.

This is what a building like the Bella Vista needs: an aggressive bed bug treatment protocol. (That and education for tenants about how to avoid spreading the problem further.)

The Bella Vista is primarily a senior citizens’ building; how many of us want to think of our elderly relatives, or ourselves, with regular bed bug bites and no relief in sight?

You can read the full article from News 8 here.Similar Posts:

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• Bowling Green Towers: residents organize to demand proper bed bug treatment in low-income building
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• Bella Vista residents in New Haven are getting bed bug k9 inspections