Two models of the original Packtite heating system are part of a voluntary recall initiated by the manufacturer, after three consumer complaints (of incidents where heaters overheated, malfunctioned, and in one case, singed some items being treated). Thankfully, no injuries have been reported.
It’s essential that if you currently have a black Packtite original, that you check it to determine if it’s part of the recall, and if so, obtain a free replacement of the Packtite’s heating unit.
This recall does not affect Packtite Original models purchased after February 2013, nor does it include the Packtite Closet.
Per Packtite’s recall page, it’s easy to determine if your Packtite is included in the recall:
The recalled PackTite® units were sold under the PackTite™ brand name. The outer covering is black and the brand name is stitched in white on the top flap of the covering.
If your PackTite is GREEN, this product (PackTite Closet) is NOT under recall.
If your PackTite unit has a BLACK covering and white stitching, unzip the top flap of your PackTite and look down at the heater that is connected underneath the black shelf.
Please refer to the pictures here.
If there is visible text printed on the upward-facing side of the heater casing, then your Packtite is NOT under recall.
If the side of the heater casing that is facing upward is blank, with no text visible, then your unit IS involved in the recall and you should follow the directions (here) to receive
a free replacement heaterfree replacement parts for your PackTite Unit.
This video shows how to determine if your Packtite original is part of the recall:
This second video shows how to claim replacement parts if your Packtite is covered by the recall:
This video shows how to reassemble the unit once replacement parts are received:
The Packtite kitted out with replacement parts will look like this:
I do not have any information confirming this but I suspect Packtite users getting a replacement may find this new unit to be more powerful, judging from the similarity of the new heating element to that used in the Packtite Closet.
(Post updated 12/13/13 to add links to FAQs, videos for steps 2 and 3 in the replacement process, and photo submitted by forum user who will remain anonymous.)