Renee of New York vs. Bed Bugs called to find out what it’s like to call the New York City 311 help line and report bed bugs, now that bed bugs are their own separate category in terms of 311 complaints. Renee writes,
I called 311 to see if anything was new in how the actual calls were handled and a nice guy named Joseph walked me through what they’re doing. Basically, it’s the same but there was a certain efficiency to this call and no more “bed bugs? did you say bed bugs?” It’s still a complaint process that’s routed to HPD or NYCHA, and a call transfer to the Health Department if the caller wants the bed bug fact sheet. Interestingly, they’re now also taking complaints for subways (it’s a script for rats, mice and bed bugs or conditions conducive to the same), and that call gets routed to the MTA.
That’s huge. Good to hear.
Now, can they meet the demand of bed bug inspections?
I know you’ll want to check out “311 finally has bed bug category” at New York vs Bed Bugs.